Return Policy

Effective Date: March 2024

1. Introduction

This Return Policy outlines the procedures and conditions for returns and refunds related to the IT support services provided by it supports ("we," "us," "our"). We aim to ensure client satisfaction while maintaining transparency and fairness in all return and refund processes.

2. Eligibility for Returns

• We accept returns only for services that do not meet the agreed-upon specifications or quality standards defined in the service agreement or statement of work (SOW).

3. Return Request Process

To initiate a return request, you must:

• Contact us within 30 days of the service delivery date.
• Provide details of the specific issues or discrepancies that warrant the return.
• Provide supporting documentation or evidence as we request.

4. Evaluation and Resolution

Upon receiving your return request, we will:

• Review the request and associated documentation.
• Evaluate to determine the validity of the return.
• Notify you of the decision and the resolution process.

5. Approved Returns

If your return request is approved, we may offer one or more of the following resolutions:

• Refund of the service fees paid.
• A credit toward future services.
• Rectification of the service to meet the agreed-upon specifications.

6. Refund Process

• Refunds will be issued using the same payment method as the original transaction.
• Refunds may take seven business days, depending on your payment provider.

7. Non-Eligible Returns

• Returns will not be accepted for services that meet the agreed-upon specifications and quality standards.
• Due to client delays or changes, returns will not be accepted for services delivered beyond the agreed-upon delivery date.

8. Contact Us

If you have questions or wish to request a return, please get in touch with us at info@itssupports.net.

9. Changes to this Return Policy

We may update this Return Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other means.

10. Consent

You consent to the terms outlined in this Return Policy by using our services.